TCPA & Consent
Effective October 29, 2026
We follow the Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule and state telemarketing laws. This page explains how we collect consent and how you can withdraw it.
How we collect consent
- Our web forms use separate, unchecked checkboxes for (1) non-marketing texts about scheduling and service updates and (2) marketing and promotional texts. Each box names Resolution Assistance Center.
- We record the date, time, page, form wording and phone number for every consent.
- Consent is never a condition of buying anything.
- When we work leads on behalf of a client, we contact only consumers whose documented consent covers that contact.
Before we call or text
Numbers are checked against the National Do Not Call Registry, applicable state lists and our internal Do Not Call list through DNC.com, and screened against known TCPA litigation-risk lists through DNC.com and Blacklist Alliance. We call within permitted hours for the recipient's time zone.
How to withdraw consent
- Text: reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE.
- Phone: tell any agent on a call, or call (888) 817-0660.
- Email: [email protected].
We honor opt-out requests promptly and in no case later than the time required by law (currently 10 business days). We may send one text confirming your opt-out.
Recorded calls
Calls may be recorded for quality and compliance. We disclose recording at the start of calls where required.
Questions
Resolution Assistance Center LLC
Email: [email protected]
Phone: (888) 817-0660