Privacy Policy

Effective October 29, 2026

Resolution Assistance Center LLC ("we," "us") runs a US-based call center that provides lead generation, appointment setting, sales and customer service for businesses ("clients"). This policy explains what information we collect through resolutionassistancecenter.com and our calls, texts and emails, and how we use it.

Information we collect

  • Information you give us: name, phone number, email, company, industry and anything else you enter in a form or tell us on a call.
  • Consent records: the date, time, page and wording of any consent you give to be contacted.
  • Communications: call recordings, call logs, text messages and emails, where recording is permitted and disclosed.
  • Device and usage data: IP address, browser type, pages viewed and similar data collected through cookies and analytics tools.

How we use it

  • To respond to you, schedule appointments and provide the services you or our client requested.
  • To send calls, texts and emails you have agreed to receive.
  • To check numbers against Do Not Call and litigation-risk lists before contact, and to keep records of consent and opt-outs.
  • For quality assurance, training, security and to meet legal obligations.

How we share it

We share information only with: the client business you inquired about or were connected to; service providers that help us operate (such as our CRM, phone, text, email, scheduling and compliance-screening vendors), who may use it only to provide services to us; and authorities when required by law or to protect our rights. We do not sell your personal information.

Text messaging. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver our messages.

Your choices

  • Reply STOP to any text to stop texts. Reply HELP for help.
  • Ask us on a call, by phone or by email to stop calling you; see our Do Not Call Policy.
  • Use the unsubscribe link in any marketing email.
  • You may ask to access, correct or delete your information by contacting us. Residents of some states have additional rights under state law, and we will honor them as required.

Retention and security

We keep consent and opt-out records for at least five years, and other information only as long as needed for the purposes above or as the law requires. We use reasonable administrative, technical and physical safeguards, and our CRM platform maintains a SOC 2 Type II attestation. No system is completely secure.

Children

Our services are not directed to anyone under 18, and we do not knowingly collect their information.

Changes

We may update this policy and will post the new version here with a new effective date.

Contact us

Resolution Assistance Center LLC
Email: [email protected]
Phone: (888) 817-0660